The owners and directors of Garza Blanca Residence Club have nearly 30 years experience creating timeshare resorts to delight residents year after year. Their long standing history makes them experts in the field and sensitive to the needs of their members, having developed an honest commitment to customer satisfaction. Therefore, when it comes to solving complaints and problems, they are keen to ensure that any dissatisfaction or unhappiness with the residence club or timeshare properties are resolved as soon as possible and with little inconvenience to members.
Garza Blanca takes resolving complaints very seriously, not only as a means of protecting its excellent reputation but more so due to its philosophy of making sure the customer comes first. When you buy a timeshare at Garza Blanca, the company line is very strict regarding misleading information and lies. Both frontline staff as well as managers and directors make a commitment to selling the timeshare product in an honest and open manner, under the security that the quality of a Garza Blanca timeshare investment simply sells by itself. There is no need for scams, lies or fraud when you have a genuinely desirable product.
Even so, no matter how noble the intentions of company at large, there will always be occasions where a complaint is necessary and Garza Blanca’s intention is to resolve any problems as quickly as possible. If you find yourself in the position where you need to make a complaint against Garza Blanca timeshare you should contact the residence club immediately.
Steps to Complain:
It is always best to raise your issue at the time, and it is preferable that you do so while still at the resort, or at least still in Mexico. There should be someone on hand during office hours in the salesroom of Garza Blanca Residence Club to deal with your complaints and suggestions.
If a resolution is not provided in the moment, you should ask to speak to a manager or someone of greater authority to deal efficiently with your complaint. Likewise, when dealing with a problem after you have left Mexico, you should contact Garza Blanca by telephone or email.
Timeshare Complaint Forums
Complaining on a timeshare forum may make you feel better, but it will not solve your problem. Garza Blanca Residence Club do not respond directly to complaints made on timeshare forums and so your issue will not be resolved using that medium. The problem with forums is that there are many scammers who are trying to encourage owners to sell, cancel or seek legal action and so there are many fake posts and comments hoping to lead you into a scam.
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